Refund Policy

SafePassage is operated by Compass frontier group ltd. This policy applies to both plans: the $2 one-time 24-hour pass and the $4 two-year subscription.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with the email address you used at checkout, or contact our support team through your account and we will raise the request with Paddle on your behalf.

What happens next

• Approved refunds are returned to the original payment method.
• Your bank or card issuer may take a few additional business days to show the funds.
• Access to paid modules ends when the refund is issued.

Subscription cancellations

You can cancel the two-year plan at any time from your account page or through Paddle. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Cancellation on its own is not a refund — request a refund separately if you are within the 30-day window.

Questions

See our Terms & Conditions and Paddle's Refund Policy for further detail.